1. Their phone service is bad, but they respond to emails, or online chat. Try the forums section even, if enough people complain about the problem, although they will never agree there is an actual problem, they will fix it.

    So you changed it online via their service? Whilst in that actual account. If you were gold before it should have moved over. If you set up a new account (new gamertag and all) by mistake then it could be a problem.

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