So i turn my xbox 360 on, and my profile was gone. I tryed to recover it but i forgot the password because i made it 5 years ago. The only reason i made the hotmail email was to have access to xbox live.i have just had it set to auto sign in. I called 1800-4 my xbox and they said i just have to start over and make a new account. Start over? What about 30,000 gamer points and the hundreds of dollars spent on monthly meberships and downloading games for 5 years?