It’s been about a year since this occurred, and I don’t know the solution to it. I’ve tried recovering it at xbox.com but it requires additional information for that email, which I honestly don’t think it exists anymore, yet it still appears on the pop up when it’s trying to get me to enter the password. I’ve heard many negative things about calling xbox support for a solution, but no use at all. The email that’s being used is not mine but my older sister’s, and she doesn’t have a clue about that email because it’s been so long. Please I wish to use my xbox live once again, but I don’t know how to. Do your best to be specific when answering please. I desperately need a solution!